What to Do When a Vendor Doesn’t Align with Your DEI Values

Diversity, equity, and inclusion (DEI) are at the core of many companies' missions today, shaping how they hire, collaborate, and engage with their communities. But what happens when one of your vendors doesn’t share the same commitment?

Encountering a vendor that falls short on inclusivity—whether it’s a lack of ADA compliance or an absence of inclusive practices—can be challenging. Yet, these moments are opportunities to lead with integrity and foster positive change. Here’s how to handle it:

Start with a Conversation

Begin by opening a respectful dialogue. Use the conversation to understand their current practices and share why DEI matters to your business. For example:

“At [Your Company Name], we’re committed to creating inclusive experiences. We’d like to discuss how we can better align in areas like accessibility and equity.”

This approach sets a collaborative tone and avoids coming across as confrontational.

Be Clear About Your Expectations

If DEI is a core value for your company, it’s crucial to communicate it clearly to your vendors. Share examples of what compliance and inclusivity look like for your organization. This might include:

• Meeting ADA accessibility standards.
• Ensuring equitable hiring and labor practices.
• Aligning with your DEI principles in how they engage with their employees and customers.

Provide Guidance

Not all vendors may have the knowledge or resources to meet these standards right away. Offer support by:

• Recommending DEI resources: Share articles, guidelines, or training programs.
• Introducing experts: Suggest consultants or organizations that specialize in accessibility and inclusivity.
• Offering feedback: Help them identify specific areas for improvement.

Set Boundaries When Necessary

Sometimes, even with guidance, a vendor may not be willing or able to meet your expectations. When that happens, it’s okay to reassess the partnership. Prioritize vendors that align with your values and reinforce this alignment in future contracts through DEI clauses.

“While we appreciate the work we’ve done together, our commitment to inclusivity requires us to prioritize partners who share this vision. We hope to collaborate again in the future when alignment is stronger.”

Make DEI Non-Negotiable

Every vendor you work with represents your brand. By holding them to high standards, you’re reinforcing your company’s values and ensuring consistency across your business ecosystem.

Final Thoughts

Navigating these conversations can feel uncomfortable, but they’re vital. When you advocate for DEI, you’re contributing to a larger culture of equity and inclusion, both within and outside your organization.

Have you faced a similar situation with a vendor? Share your story in the comments—we’d love to hear how you approached it!

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